Terms & Conditions of use of the DTDC website

The following terms and conditions govern the use of the website www.dtdc.com (“DTDC website”) of DTDC Express Limited (“DTDC”), including all sections and services available on the DTDC website. The viewing or use of this site will constitute your agreement, on behalf of yourself and the entity you represent (hereinafter collectively "you" or "your"), to all of the terms and conditions provided below.

DTDC may make future changes or modifications to such terms and conditions at any time without notice, and any subsequent viewing or use of the DTDC website will constitute the user’s agreement to the changes and modifications. There may be additional terms and conditions provided throughout the DTDC website governing your use of particular functions, features, information and applications available through the DTDC website.

The DTDC website and its Content are provided "AS IS". DTDC and its licensors disclaim any and all warranties, express or implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, regarding any such Content and your ability or inability to use the DTDC website and its Content.

DTDC does not warrant that the Content of the DTDC website will meet all of customer's requirements or that its operations will be uninterrupted or error free, or that any defect within the DTDC website will be corrected. Furthermore, DTDC does not warrant nor make any representation regarding the results of customer's use of the DTDC website in terms of capability, correctness, accuracy, reliability or otherwise. No oral or written information, representation or advice given by DTDC or an authorized representative of DTDC shall create a warranty.

The terms and conditions for using the DTDC website and related services are contained in the most current version of the DTDC Conditions of Carriage, which is available on request. The most current version of the DTDC Conditions of Carriage will be applicable in the event of any conflict between any DTDC services or related service information on the DTDC website.

Definitions

Content” means information, graphics, products, features, functionality, services, and links on the DTDC website, including ‘Tracking’, ‘Service Guide’, ‘Franchisee’, ‘Corporate Solutions’, ‘Careers’ and ‘eSolutions’.

DTDC” means DTDC Express Ltd. having its registered office at DTDC House, No.3, Victoria Road, Bangalore – 560 047, and any of its subsidiary and associate companies.

you” means yourself and/or the entity that you represent.

Use of the DTDC website

The DTDC website is provided solely for the use of current and potential DTDC customers to interact with DTDC and may not be used by any other person or entity, or for any other purpose. Specifically, all information provided on the website including pertaining to shipping, tracking, rating, receiving invoices and remitting payment using electronic funds transfer, drop-off locations, identifying and preparing international documents, estimating duties and taxes, and other information and services may only be used by current and potential DTDC customers for their own shipments. Unless indicated otherwise in the terms of use of a specific interactive feature on the DTDC website, the use of the DTDC website to provide information to or prepare shipments by or for the benefit of third party shippers is expressly prohibited.

DTDC Username Registration

You may choose to register on the DTDC website to access interactive features on the website. The DTDC website username provides you with access to various online services, including but not limited to ‘Tracking’, ‘Service Guide’, ‘Franchisee’ and ‘Corporate Solutions’. The availability of these services varies by country. In the future, DTDC may add other features that may be accessed through the DTDC website username. In such event, previously registered users may or may not be required to re-register for availing services offered by DTDC on the DTDC website. By registering on the DTDC website, you agree to provide accurate and current information about yourself as prompted by the DTDC website username registration pages and maintain and promptly update your online profile information to keep it accurate and current.

Some of the DTDC website services are being made available to customers based in some countries and not others. You agree to register only for the services offered on the DTDC website for the country in which your DTDC account is based. For example, if your DTDC account is based in India, you will register for services offered on the DTDC website specifically meant for India and not for services offered on any other website of DTDC or its subsidiaries/associate companies. When you register using the DTDC website username registration, you will select a user ID and password. You are responsible for maintaining the confidentiality of the password and user ID, and you are responsible for all activities that occur under your password and user ID. You agree to (a) immediately notify DTDC of any unauthorized use of your user ID and password, and (b) ensure that you exit/logout from your session on the DTDC website at the end of each visit.

Changes to the DTDC website

The DTDC website and its Content, may be changed, deleted or updated at any time without notice.

Termination of Use

DTDC reserves the right to discontinue, suspend or modify the Content of the DTDC website at any time without notice, and DTDC may block, terminate or suspend yours and any user's access to the DTDC website at any time for any reason in its sole discretion, even if access continues to be allowed to others.

Ownership

The DTDC website and its Content are protected by the laws of the Republic of India and applicable international intellectual property and other laws. “DTDC” and its logo, a man running with a courier bag, is the registered trademark of DTDC Courier & Cargo Limited in India. DTDC does not convey to anyone, through allowing access to the DTDC website, any ownership rights in the DTDC website or in any Content appearing on or made available through the DTDC website. Customer may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble any part of the DTDC website or its Content thereof.

Disclaimer of Warranty

Use of the DTDC website and its Content is at your sole risk. The DTDC website will in no event be liable to you or any person or entity claiming through you for any direct, indirect, consequential, incidental or other damages under any theory of law for any errors in or the use of or inability to use the DTDC website and its content including without limitation, damage for lost profits, business, data, or damage to any computer systems, even if you have advised DTDC of the possibility of such damages.

Limitation of Liability

Notwithstanding the above, to the extent permitted by applicable law, you agree that in no event shall DTDC's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed INR100/-(Rupees One Hundred only) for domestic consignments and US$100 (United States Dollar One Hundred only) for international consignments (outside India). To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.

Indemnity

You agree to defend, indemnify and hold harmless DTDC and its affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims arising out of your breach of any of these terms and conditions, and any of your activities conducted in connection with the DTDC website.

DTDC Conditions of Carriage

The terms and conditions for using the DTDC website and related services are contained in the most current version of the DTDC Conditions of Carriage, which is available on request. The most current version of the DTDC Conditions of Carriage will be applicable in the event of any conflict between any DTDC services or related service information on the DTDC website.

Links to other web sites

There are links on the DTDC website that allows you to visit the sites of third parties. Neither these sites nor the companies to whom they belong are controlled by DTDC. DTDC makes no representations concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites.

DTDC has not tested and makes no representations regarding the correctness, performance or quality of any software found at any such sites. You should research and assess the risks which may be involved in accessing and using any software on the Internet before using it.

Controlling Law and Severability

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  •   The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • “We accept payments online using Visa and MasterCard credit/debit card in AED (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.